Jordan Boyd Media will only issue refunds for physical products if there is a severe material defect or recall. Having said that, after you purchase a product, if there comes an issue within 10 days of receiving your item, we can work together to see the issue is resolved.
-1) You can return all components of the item to me and I can do my best to replace key defects to preserve the current item to the best of the original sold item.
-2) A new item can be replaced of equal or lesser value at no cost to the customer within 10 days of the purchase date. This option only includes severe material defect and not everyday wear and tear.
Rugs:
Rugs purchased through Jordan Boyd Media are final except for severe material defect or recall by the manufacturer of the materials used. If natural unraveling occurs within 10 days of the purchase (severe separation, unraveling, shedding, etc.) please reach out directly to help diagnose the issue and see what remedies may be possible. If this issue persists within the 10 day timeframe, the customer can send in the rug to be repaired or have a new rug of equal or lesser value sent.
Bracelets:
Bracelets purchased through Jordan Boyd Media are final except for severe material defect or recall by the manufacturer of the materials used. If breakage occurs within 10 days of purchase, please contact and work with Jordan Boyd Media to send in the pieces recovered after breakage and see what can be done to repair for equal or lesser value.
Prints:
Prints sold by Jordan Boyd Media are final. After receiving the specific print, if it is not up to par with your vision of the print, work directly with Jordan Boyd Media to rectify the issue and collaborate on a new print. Please keep in mind, pricing may be subject to change with an additional print.
Digital Downloads:
All Digital Goods sold by Jordan Boyd Media are final.
Appointments:
Appointments scheduled by Jordan Boyd Media are non-refundable. Prior to a paid session, you will be required to meet with Jordan Boyd Media to ensure any paid sessions fit within the scope of the clients business permitters. By doing this, you will also be agreeing to the "Paid Appointments" Terms and Conditions, which will be provided to you prior to a "Paid Appointment Session". Appointments with a denomination of "$0" require no payment and should be scheduled prior to a "Paid Appointment Session".
Chargebacks:
False chargebacks will lead to a 300% restocking fee regardless of the category. Please work directly with Jordan Boyd Media to ensure your client experience is satisfactory.